First Time Buyer - How To Shop With CH Africa

Ordering online for the first time can be quite daunting, or using an unfamiliar retailer. This page should help resolve all your concerns and make your ordering process as simple as possible.

Please remember to register as you cannot make a purchase unless you have a customer account on our website. If you haven't already, please CLICK HERE to register.
  • Catridge Tutorial
  • Searching Tutorial
  • Browsing Tutorial
  • Add To Cart Turtorial
  • Delivery Tutorial
  • Payment Tutorial
  • PayGate Tutorial
  • Order Success Tutorial

Frequently Asked Questions For New Customers

1.) Do you offer delivery, and is it free?

We offer courier delivery at a flat rate of R63.25 across South Africa with reputable courier companies. Unfortunately, we do not offer free delivery at this time.

2.) I’m not comfortable with giving you my card details to pay online.

We exclusively use PayGate - the leading payment service provider in Africa and fully compliant with the PCI industry standard for online transactions. CH Africa never receives any of your card or payment details – that is all handled by PayGate. Alternatively, you are welcome to send us payment via EFT.

3.) Are compatible/generic cartridges safe to use?

Compatible cartridges sold by CH Africa are vetted internally for quality and often provide more use than their OEM counterparts. We are committed to a 100% satisfaction guarantee and we’ll replace any faulty cartridges within 60 days. Also there is no risk to a printer when using a compatible cartridge.

4.) How are you cheaper than common large retailers?

CH Africa puts our customers first, in terms of service and costs. We source the best quality stock at the best prices so our customers benefit. Also we regularly review our pricing to keep it competitive without compromising service delivery or quality.

5.) Is the quoted page yield on a cartridge guaranteed?

No, the quoted page yield is based on industry standard ISO 24711 testing guidelines for Inkjet printers, and IEC 19752/19798 testing guidelines for Laserjet printers. Roughly, quoted page yields are based on 5% coverage of each page, so your actual page yield will vary on your personal usage as well as the quality/reliability of the printer.